Refund & Cancellation Policy

1. Coin purchases

Coins are digital goods delivered to your wallet immediately after payment. Because they are delivered instantly, coin purchases cannot be cancelled and are not refundable once the coins are in your wallet, except in the cases below.

2. When we refund in full

Your account was charged but the coins never arrived.

You were charged twice, or charged the wrong amount, for the same purchase.

A payment was made without your permission (please also report this to your bank).

Contact support@globalgamehouse.com with your registered email and the payment ID or date. Approved refunds go back to the original payment method within 7 working days of approval; your bank may take a few more days to show it.

3. Game unlocks

Unlocks are one-time and permanent. If a game you unlocked does not load or does not work as described, report it within 7 days of unlocking. If we confirm the problem and it is not fixed, we return the coins you spent to your wallet.

If we remove a game for breaking our rules shortly after you unlocked it, we return the coins to your wallet.

Coins returned for unlocks go back to your GGH wallet, not to your bank or card.

4. Developer joining fee

The one-time developer joining fee is refundable only if you were charged twice or charged without your developer account being activated.

5. Chargebacks

If you dispute a payment with your bank instead of contacting us, we may pause your account while the dispute is reviewed and remove coins or unlocks bought with that payment if the dispute is upheld.